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  1. Socket
  2. Support Knowledge Base

Support Knowledge Base

Articles and guides to help you navigate bridging and the world of interoperability.

Bungee Reward Programs

  • How do I claim my Bungee Rewards?
  • What is Socket's ARB incentive program?

Bridging Transaction FAQ

  • How do I claim my refund if my Celer transaction is marked as "to be refunded"?
  • How to find fromChainId and toChainId for Socket transactions from Source Hash
  • Why has my bridge via Across completed with zero tokens transferred?
  • Why have I received hTokens (hUSD, hUSDC) instead of the token I wanted?
  • Why is my Celer Bridge taking longer than expected?
  • Why is my Connext bridge pending for longer than expected?
See all 8 articles

Bungee FAQ

  • How do I use Refuel?
  • How do I use Socketscan?
  • Why is my transaction failing?
  • How do I use Bungee?
  • Can I speed up my transaction on Bungee?
  • How much ERC-20 token allowance do Socket contracts get on Bungee?
See all 10 articles

Technical FAQ

  • How can I change my RPC endpoint and create my own using Alchemy?
  • We're a DeFi project, how do we integrate Socket?
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